Return Conditions

We accept returns of products within 30 days of the receipt of your order. All products, whether used or unused, are eligible for return. Please ensure the product is sent back with the original packaging.

Refund Amount

Your refund for returned items will include applicable discounts and taxes. In the event of partial returns, refunds will be based on the final discount applied to any remaining qualifying items. This may impact your final discount and total order amount.

Exchanges

If you wish to exchange an item, please return the original item using the process outlined above, and place a new order for the desired item.

Damaged or Defective Items

If an item arrives damaged or defective, contact us immediately at support@elysiumglow.com. Provide details of the issue along with your order number, and we will resolve the issue promptly. Such orders are not subject to return shipping charges, provided the original packaging is retained.

Order Cancellations

If you wish to cancel your order after placing it, please email support@elysiumglow.com with your reason for cancellation within 24 hours to make your request.

Initiating Returns

To return or exchange your order, email ElysiumGlow at support@elysiumglow.com to arrange for return shipping or pickup. ElysiumGlow reserves the right to choose the return method and will provide instructions on how to proceed. Complete the returns process within one week of receiving instructions to avoid refusal.

Inspection and Return Processing

Upon receiving your returned product, we will inspect it to ensure it meets our return conditions. If the product is in its original condition and packaging, we will approve the return and process your refund application. Please allow up to 48 hours for processing. Once approved, your refund will be issued to your original payment method, typically taking 3 to 5 business days to appear in your account.

Return Address

Return address: PO BOX 3025 Whitten Road, Lakeland, FL 33811. Always contact us first for a Return Merchandise Authorization (RMA) and instructions to ensure efficient processing of your return and prompt issuance of refunds or exchanges.

Updates to this Return Policy

We reserve the right to update this Return Policy as needed to reflect operational, legal, or regulatory changes.

Contact Us

For any questions, concerns, or clarifications about this Return Policy, or if you encounter issues with a return, please contact us at support@elysiumglow.com.